Getting Help

Whether you're new to OneNote or an experienced user, there are many resources available to help you succeed.

Official Microsoft Support

Community Resources

Common Issues & Solutions

Here are solutions to the most frequently encountered OneNote problems:

Sync Issues: If your notes aren't syncing across devices, check your internet connection, ensure you're signed in to the same Microsoft account, and try manually syncing by pressing Ctrl+S (Windows) or Cmd+S (Mac).
Missing Notes: If notes appear to be missing, check the OneNote Recycle Bin (File > History > Notebook Recycle Bin) and verify you're looking in the correct notebook and section.
Performance Issues: If OneNote is running slowly, try closing other applications, restarting OneNote, or clearing the OneNote cache through the application settings.
Can't Open Notebooks: If you can't access a notebook, ensure you have the correct permissions, check if the notebook is shared properly, and verify your Microsoft account has access.

Frequently Asked Questions

How much does OneNote cost?

OneNote is completely free to use with a Microsoft account. You get 5GB of free storage with OneDrive, which is typically enough for thousands of pages of notes.

Can I use OneNote offline?

Yes! OneNote works offline and will sync your changes when you reconnect to the internet. However, some features like real-time collaboration require an internet connection.

What's the difference between OneNote versions?

There are several OneNote versions: OneNote for Windows 10/11 (modern app), OneNote 2016 (desktop version), OneNote for Mac, mobile apps, and the web version. Each has slightly different features, but all sync to the same notebooks.

How do I backup my OneNote data?

OneNote automatically backs up your data to OneDrive. For additional backup, you can export notebooks to PDF or use the File > Export feature to save local copies.

Can I import notes from other apps?

Yes! OneNote can import from many sources including Evernote, PDF files, Word documents, and more. Use the File > Export feature or the OneNote Importer tool.

Contact Support

If you can't find the answer to your question, here are ways to get additional help:

  • Microsoft Support: Use the built-in help in OneNote or visit the Microsoft Support website
  • Community Forums: Post questions in the OneNote subreddit or Discord community
  • Social Media: Follow @msonenote on Twitter for updates and tips
  • Feedback: Use the feedback option in OneNote to report bugs or suggest features

SCREENSHOT HERE OF OneNote's Help menu showing options like "Help", "What's New", "Send Feedback", and "Contact Support"